MailZen Push Server – No push notifications are sent!

Incident Report for Soliton Systems Europe - Status

Resolved

Dear customers and partners,

We are closing this incident after successful testing and monitoring!

Thank you for your time and please stay healthy.

Sincerely,

The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841NL | www.solitonsystems.com

Posted Feb 24, 2025 - 19:42 CET

Monitoring

Dear customers and partners,

It seems that we have found the problem with the MailZen Push Server. We have updated and restarted the server and it appears to be back up and running.
Our team is currently monitoring the situation and will provide regular updates. The next update will be at 17:00 CET.

We apologise for any inconvenience this may cause and thank you for your patience and understanding. As always, if you have any questions or concerns, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email at: help@solitonsystems.com.

Thank you for your time and please stay healthy.

Sincerely,

The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841NL | www.solitonsystems.com

Posted Feb 24, 2025 - 15:47 CET

Investigating

Dear Customers and Partners,

We are currently experiencing issues with our MailZen Cloud service. Partners and customers have reported that they are not receiving any push notifications nor the Exchange Servers are registering new Subscription notifications.

Our team is currently investigating this issue and we will provide regular updates. The next update will be provided at 05:00pm CET.

We apologise for any inconvenience this may cause and thank you for your patience and understanding. As always, if you have any questions or concerns, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email at: help@solitonsystems.com.

Thank you for your time and please stay healthy.

Sincerely,

The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841NL | www.solitonsystems.com

Posted Feb 24, 2025 - 14:26 CET

This incident affected: Soliton MailZen Cloud Service - Europe (MailZen - Push Server).