MailZen Cloud Service - Scheduled Maintenance Window - Infrastructure Update

Scheduled Maintenance Report for Soliton Systems Europe - Status

Completed

The scheduled maintenance has been completed.

Posted Feb 02, 2023 - 00:01 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 01, 2023 - 18:00 CET

Update

Dear Customers and Partners,

We have shifted the maintenance window to the 1st of February at 18:00 CET.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com

Thanks for your time and stay healthy,
The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com

Posted Jan 25, 2023 - 15:13 CET

Scheduled

Dear Customers and Partners,
Hope you are all doing great and staying healthy!

We would like to make you aware that on the 1st of February at 18:00 CET, there will be scheduled down time for approximately 1 hour max during the maintenance window. We will be using this time to update infrastructure and speed up our overall service.

During this maintenance window, the MailZen Cloud platform might be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.

Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com

Thanks for your time and stay healthy,
The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com

Posted Jan 25, 2023 - 10:41 CET

This scheduled maintenance affected: Soliton MailZen Cloud Service - Europe (MailZen - Management Portal, MailZen - License Server).