On-boarding issues with MailZen Clients. Activation of clients is not possible for customers!

Incident Report for Soliton Systems Europe - Status

Investigating

Dear Customers and Partners,

We are currently experiencing issues with our MailZen Cloud service. Users attempting to activate a new iOS/iPadOS device are getting stuck during the authentication process, causing the activation process to not be completed or showing a SUP103 error. However, devices that have already been activated are functioning properly.

Our team is currently investigating this issue and we will provide regular updates. The next update will be provided at 20:00 CEST.

We apologize for any inconvenience this may cause and thank you for your patience and understanding. As always, if you have any questions or concerns, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email at: help@solitonsystems.com.

Thank you for your time and please stay healthy.

Sincerely,

The Soliton Systems IT Service Management Team
_____________________________________________
SOLITON SYSTEMS EUROPE N.V.
Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com

Posted Aug 29, 2024 - 17:24 CEST

This incident affects: Soliton MailZen Cloud Service - Europe (MailZen - Management Portal, MailZen - License Server, MailZen - Push Server).