Due to an ongoing Microsoft 365 service disruption, our Jira Service Management is currently experiencing issues receiving emails. Requests sent by email to help@solitonsystems.com may be delayed or may not create tickets at this time.
The cause lies with Microsoft, and we are monitoring the situation closely. Emails are expected to be processed once Microsoft has resolved the issue. We will update this page as soon as email processing is working normally again.
In the meantime, please submit urgent requests directly via our Service Desk portal.
We apologize for any inconvenience this may cause and thank you for your patience and understanding. As always, if you have any questions or concerns, please visit https://solitonsystems.atlassian.net/servicedesk.
Thank you for your time, and please stay well.
Sincerely,
The Soliton Systems IT Service Management Team _____________________________________________ SOLITON SYSTEMS EUROPE N.V. Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com
Posted Nov 13, 2026 - 12:46 CET
This incident affects: Soliton ITSM - Atlassian JIRA and Confluence Cloud.