tag:status.solitonsystems.com,2005:/historySoliton Systems Europe - Status Status - Incident History2024-03-29T06:24:00+01:00Soliton Systems Europe - Statustag:status.solitonsystems.com,2005:Incident/203194172024-03-26T19:00:02+01:002024-03-26T19:00:02+01:00MailZen Cloud Service - Scheduled Maintenance Window - Infrastructure Update<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:04</var> CET</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 26th of March at 18:00 CEST, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service.<br /><br />During this maintenance window, the MailZen Cloud platform might be inaccessible, and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />For MailZen On-Premise customers<br />- temporarily no new registrations possible<br />- temporarily limited functions when dependent from the CLM (like email verification)<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/195063532024-03-21T13:53:54+01:002024-03-21T13:53:54+01:00!!! Incompatibility issue found with MailZen for Android and Android 14 !!!<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:53</var> CET</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br /><br />We hope this message finds you well. Our team at Soliton wants to bring to your attention that we got finally the OK from Google to deploy our new MailZen for Android Client v8.8.2. This update will fix the problem with all the Google Pixel phones based on Android 14.<br /><br />We are feeling sorry that it took us soooooooo long to get the new client certified by Google, but they have improved their testing process for Google Play and with that change, we were facing a lot of issues and challenges during the deployment.<br /><br />So, on the 25th of March we are planning to release the new MailZen for Android v8.8.2 and also the new MailZen for iOS v8.94.1. If this sounds good to you... super! But there is a bitter pill you have to swallow ;-) We have also increased our security within the MailZen infrastructure and with that said, we are discontinuing with any connection based on TLS 1.0 and 1.1! This means, if your Exchange ActiveSync and EWS is able to handle TLS 1.2 connections with secure cipher suites, you are good to go and ready for the new clients. But if your users start updating their clients next Monday and complaining that a connection to your Exchange is no longer possible, the new clients could be the reason for that issue. Just check your certificate and the Windows settings to ensure TLS 1.2 with secure cipher suites are in place. If you need help with that, please get in touch with us!<br /><br />Sorry for any inconvenience.<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com<br />Soliton MailZen Cloud Service - Europe - MailZen - Management Portal</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br /><br />We hope this message finds you well. Our team at Soliton wants to bring to your attention an important matter regarding the Android 14 update in combination with MailZen for Android.<br /><br />After careful consideration and testing, we have identified potential compatibility issues between Android 14 and certain features of our MailZen for Android application. These issues may result in disruptions, malfunctions, or loss of functionality if you choose to update your device to Android 14.<br /><br />To ensure the optimal performance of our services on your mobile device, we strongly advise against updating to Android 14 until we release a compatibility update. Our development team is actively working on resolving these issues, and we anticipate having a compatible version ready for release in the coming weeks.<br /><br />In the meantime, we kindly ask you to refrain from updating your device to Android 14. Disabling automatic updates on your device settings can help prevent any unintended installations.<br /><br />We understand that timely updates are crucial for your device's security and performance, and we sincerely apologize for any inconvenience this may cause. Rest assured that we are committed to providing you with a seamless experience, and we appreciate your understanding and patience as we work to address these compatibility concerns.<br /><br />Sorry for any inconvenience.<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com<br />Soliton MailZen Cloud Service - Europe - MailZen - Management Portal</p>tag:status.solitonsystems.com,2005:Incident/193766342023-12-14T18:00:21+01:002023-12-14T18:00:21+01:00MailZen Cloud Service - Scheduled Maintenance - v2.49.0<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> CET</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 14th of December at 16:00 CET, there will be scheduled down time for approximately 2 hours. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform might be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/188249012023-10-18T16:30:22+02:002023-10-18T16:30:22+02:00MailZen Cloud Service - Scheduled Maintenance - Certificate Change / Server Operating System Update<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:01</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 18th of October at 16:00 CEST, there will be scheduled down time for approximately 30 minutes. We will be using this time to renew the certificates and update our servers. <br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible, and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either. But they will not get any notifications, while we are updating the MailZen Push Server. But this will take only a few minutes.<br /><br />For our partners: We are also renewing the certificate of our Install Server and the related AWS S3 Bucket will not be available for a few minutes. If you have planned an installation or update of your MailZen servers, please download the required installers upfront!<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/180520202023-08-09T10:47:26+02:002023-08-09T10:47:26+02:00MailZen - Service Issue with the MailZen Cloud Service - User on-boarding with MailZen for iOS and MS365 modern Auth not possible!<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> CEST</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br />we got positive feedback that the new MailZen for iOS v8.86.2 client is working with the new MailZen Cloud Portal v2.48 and users can now on-board new devices with MS365 Modern Auth. We are closing this incident now!<br /><br />Sorry for any inconvenience<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com<br />Soliton MailZen Cloud Service - Europe - MailZen - Management Portal</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>17:15</var> CEST</small><br><strong>Monitoring</strong> - Dear Customers and Partners,<br />the new MailZen for iOS v8.86.3 Client is now available in the Apple AppStore and it should be possible to on-board new devices to the MailZen Cloud. We keep on monitoring this issue for a while.<br /><br />Sorry for any inconvenience<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com<br />Soliton MailZen Cloud Service - Europe - MailZen - Management Portal</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>10:48</var> CEST</small><br><strong>Identified</strong> - Dear Customers and Partners,<br />The issue was identified over the weekend, and we have a new MailZen for iOS Client in review at Apple Connect and awaiting the release shortly. Sadly, we can't speed up the process easily, so we have to wait until the client is released and ready for sell.<br /><br />Sorry for any inconvenience<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br />we are currently facing some issues with our MailZen Cloud service. Users that are trying to activate a new iOS/iPadOS device got stuck during the authentication and the activation process is not finished. Already activated devices are working. It seems that the MailZen for iOS Clients are not picking up the Modern Authentication config from the new MailZen Portal v2.4.8. We have already a new MailZen for iOS Client in TestFlight and this one seems to work. We will cross check with other testers and release the new client ASAP.<br /><br />The issue is currently under further investigation, and we will update this status on a regular base.<br />The next update will be provided at 19:00 CEST latest.<br /><br />Sorry for any inconvenience<br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/179430632023-08-04T17:30:18+02:002023-08-04T17:30:18+02:00MailZen Cloud Service - Scheduled Maintenance - v2.48.0<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>09:29</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 4th of August at 15:30 CEST, there will be scheduled down time for approximately 2 hours. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />MailZen Management Portal 2.48.0<br />- New Features and Improvements<br /> - Customized File Names when Bulk Downloading S/MIME Certificates.<br />- What Else Happened?<br /> - OS version instead of MailZen version fixed<br /> - Error when exporting support cases<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/177082612023-07-07T16:01:05+02:002023-07-07T16:01:05+02:00MailZen Cloud Service - Scheduled Maintenance - v2.47.1<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>16:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>13:30</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 7th of July at 15:30 CEST, there will be scheduled down time for approximately 30 minutes. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features. This time is only a minor update to fix some UI glitches that we found after the update to v2.47.0.<br /><br />Solved bugs:<br />- On the MailZen Account -> Devices page the "MailZen Version" as wrongly displaying the OS version<br />- MailZen Settings Manager -> Missing translations lead to issues during download<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/173524962023-05-24T17:00:27+02:002023-05-24T17:00:27+02:00MailZen Cloud Service - Scheduled Maintenance - 2.47 #2<p><small>May <var data-var='date'>24</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:44</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 24th of May at 16:00 CEST, there will be scheduled down time for approximately one hour. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />A partner of us has updated their infrastructure today and because of an interface change we have to follow with our update as well. Sorry for this service interruption on short notice.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/173308542023-05-22T20:00:09+02:002023-05-22T20:00:09+02:00MailZen Cloud Service - Scheduled Maintenance - v2.47<p><small>May <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>17:53</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that today at 18:00 CEST, there will be scheduled down time for approximately 2 hours. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/171435392023-05-05T20:00:16+02:002023-05-05T20:00:16+02:00MailZen Cloud Service - Scheduled Maintenance Window - Infrastructure Update<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:33</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 5th of May at 18:00 CEST, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible, and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />For MailZen On-Premise customers<br />- temporarily no new registrations possible<br />- temporarily limited functions when dependent from the CLM (like email verification)<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/167085702023-03-31T16:00:29+02:002023-03-31T16:00:29+02:00MailZen Cloud Service - Scheduled Maintenance - v2.46 #3 - SHORT NOTICE!<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:15</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 31st of March at 15:30 CEST, there will be scheduled down time for approximately 30 minutes. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/166881092023-03-29T18:30:16+02:002023-03-29T18:30:16+02:00MailZen Cloud Service - Scheduled Maintenance - v.2.46 - #2<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>17:03</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 29th of March at 18:00 CEST, there will be scheduled down time for approximately 30 minutes. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/166798392023-03-29T16:59:36+02:002023-03-29T16:59:36+02:00MailZen : Failed update to v2.46 and restore of v2.45 has led to a degraded service!<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>16:59</var> CEST</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br /><br />we are closing this case and we will try the update to v2.46 again today at 18:00 CEST.<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Monitoring</strong> - Dear Customers and Partners,<br />we have a workaround now in place and with that we are able to access the partner and distributor section. We will start monitoring the system now and will do some tests on license creation. If everything is working we will close this issue later today. <br /><br />The next update will be provided at 15:00 CEST!<br /><br />Sorry for any inconvenience.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>08:49</var> CEST</small><br><strong>Identified</strong> - Dear Customers and Partners,<br />we have checked with our partners and customers and only the Partner and Distributor section of the MailZen Cloud Portal are affected by this issue. The customer tenants are working! We have escalated this issue now and we are awaiting feedback from our development.<br /><br />For now it is not possible to create new licenses or update the current ones!! Please keep this is mind if you order licenses today.<br /><br />The next update will be provide at 12:00 CEST!<br /><br />Sorry for any inconvenience.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>22:11</var> CEST</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br />we are currently facing some issues with our MailZen Cloud service. After the update to v2.46 we have seen some issues with the database update, and we were forced to roll back the changes on our DB. After a successful restore and redeployment of v2.45 we have seen errors in the license check with the License Manager that is already on v2.46. We are checking now with an external team how we can fix the issue as soon as possible.<br /><br />At the moment we are not able to manage any customer tenant and we are also not able to create new licenses or change them.<br /><br />The issues are currently under investigation and we will update this status on a regular base.<br /><br />The next update will be provide at 09:00 CEST!<br /><br />Sorry for any inconvenience.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/166617682023-03-28T20:00:14+02:002023-03-28T20:00:14+02:00MailZen Cloud Service - Scheduled Maintenance - v2.46<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:48</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 28th of March at 18:00 CEST, there will be scheduled down time for approximately 2 hours. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/162328462023-03-01T14:54:53+01:002023-03-01T14:54:53+01:00MailZen - Service Issue with the MailZen Cloud Service - User on-boarding with MailZen Gateways not possible!<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br />after intensive monitoring we don't see any issues anymore and with that said, the MailZen Cloud service is up and running again!<br /><br />Sorry for any inconvenience and we are improving now our processes to prevent the issue in the future!<br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:21</var> CET</small><br><strong>Monitoring</strong> - Dear Customers and Partners,<br />we found the issue and we have done a partial restart of the MailZen infrastructure. After that restart the issue was not longer visible in the logs. If you are facing the same issue at the moment with your on-premise MailZen servers, a restart of the TOMCAT might fix the problem.<br /><br />We are now monitoring the issues and trying to investigate further to prevent this issue in future!<br /><br />The next update will be provide at 15:00<br />Sorry for any inconvenience<br /><br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:08</var> CET</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br />we are currently facing some issues with our MailZen Cloud service and maybe also with on-premise systems using MailZen Enterprise Gateways. Users that are trying to activate a new device got stuck during the authentication and the activation process is not finished. Already activated devices are working. <br />The issues are currently under investigation and we will update this status on an hourly base.<br />The next update will be provide at 11:00<br />Sorry for any inconvenience<br /><br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p>tag:status.solitonsystems.com,2005:Incident/159301132023-02-02T00:01:28+01:002023-02-02T00:01:28+01:00MailZen Cloud Service - Scheduled Maintenance Window - Infrastructure Update<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Update</strong> - Dear Customers and Partners,<br /><br />We have shifted the maintenance window to the 1st of February at 18:00 CET.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>10:41</var> CET</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 1st of February at 18:00 CET, there will be scheduled down time for approximately 1 hour max during the maintenance window. We will be using this time to update infrastructure and speed up our overall service.<br /><br />During this maintenance window, the MailZen Cloud platform might be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/156853822023-01-06T16:30:31+01:002023-01-06T16:30:31+01:00MailZen Cloud Service - Scheduled Maintenance - OS Update<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>12:56</var> CET</small><br><strong>Update</strong> - Dear Customers and Partners,<br /><br />We are keeping the current MailZen Cloud Version 2.44, but we are updating the Operating System with the latest fixes!<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:14</var> CET</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 6th of January 2023 at 15:30 CET, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service. We are keeping the current MailZen Cloud Version 2.44, but we are updating the Operating System with the latest fixes!<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/157709772023-01-04T22:42:23+01:002023-01-04T22:42:23+01:00MailZen - Service Issue with the MailZen Cloud Service - Login not possible!<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:42</var> CET</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br />After monitoring the MailZen cloud service for while now, we are setting this issue to resolved. We will do some more internal investigation to prevent this kind of issues in the future.<br /><br />Sorry for any inconvenience.<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:26</var> CET</small><br><strong>Monitoring</strong> - Dear Customers and Partners,<br />the login to the MailZen Cloud is now possible, but we are still facing a degraded performance. We will continue to investigate the issue further and keep you updated!<br /><br />Sorry for any inconvenience.<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>14:51</var> CET</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br />we are currently facing some issues with our MailZen Cloud service. The issues are currently under investigation and we will update this status on a regular base.<br /><br />The next update will be provide at 17:00 CET!<br /><br />Sorry for any inconvenience.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/135638652022-11-21T19:47:51+01:002022-11-21T19:47:51+01:00MailZen - Service Issue with the MailZen Cloud Service - Login not possible!<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>19:47</var> CET</small><br><strong>Resolved</strong> - Dear Customers and Partners,<br />we are closing this incident now. After some hours of monitoring we don't see any issues anymore.<br />Sorry for any inconvenience<br /><br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:39</var> CET</small><br><strong>Monitoring</strong> - We have identified the issue and seems that it possible again to login into the MailZen Cloud Portal.<br /><br />Next update at around 18:00 CET!<br /><br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:37</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:07</var> CET</small><br><strong>Investigating</strong> - Dear Customers and Partners,<br />we are currently facing some issues with our MailZen Cloud service. The issues are currently under investigation and we will update this status on an hourly base.<br /><br />The next update will be provide at 17:00 CET!<br /><br />Sorry for any inconvenience<br /><br />--------------------------------------------------<br />Soliton Systems Europe - Service Desk Team</p>tag:status.solitonsystems.com,2005:Incident/128347512022-11-11T16:31:38+01:002022-11-11T16:31:38+01:00MailZen Cloud Service - Scheduled Maintenance - Update v2.44.0<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>16:31</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>15:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that today at 15:30 CET, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/115379492022-10-07T16:30:35+02:002022-10-07T16:30:35+02:00MailZen Cloud Service - Scheduled Maintenance - Update v2.43.0<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>14:53</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 7th of October at 15:30 CEST, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal v2.43.0 with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/111193682022-09-13T19:01:50+02:002022-09-13T19:01:50+02:00MailZen Cloud - License Server maintenance on the 13th of September 18:00 CEST<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>19:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 13th of September at 18:00 CEST, there will be scheduled down time for approximately 60 minutes. We will be using this time to update the license infrastructure and speed up our overall service. There will be NO update on the portal! This will be done during another maintenance downtime we will shortly inform you about.<br /><br />During this maintenance window, the MailZen Cloud platform will be accessible and management of your tenant will be possible. Only an update on your MailZen license and also on-boarding of new users isn't possible during this maintenance.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/110153502022-08-30T12:55:44+02:002022-08-30T12:55:44+02:00MailZen Cloud Portal - Login is not possible at the moment!<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Resolved</strong> - Dear customers and partners,<br />we got the information that there was a general issue with Azure Ubuntu VMs and DNS resolution after that latest update. It seems that it was only a temporary issue and it is fixed with our workaround for now. We are setting this issue now to resolved. If we are experiencing the same issue again, we will create a new incident with a maintenance window preparing a bigger update of our VMs.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:17</var> CEST</small><br><strong>Update</strong> - Dear customers and partners,<br />We are still facing some minor network performance issues with both servers, but both of them are operational and you can use them. We will continue with our monitoring and we will also check with Microsoft if there is an internal Azure network issue going on.<br />Sorry for this inconvenience and we keep you updated. Next update at 15:00pm CEST.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>08:34</var> CEST</small><br><strong>Monitoring</strong> - Dear customers and partners,<br />we have identified the root cause of the issue with the MailZen Cloud Portal and we think that we have found a fix for it. The system is now available again and we hope that it will be stable. We are now monitoring for the rest of the day.<br />Sorry for this inconvenience and we keep you updated. Next update at 11:00am CEST.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:50</var> CEST</small><br><strong>Investigating</strong> - Dear customers and partners,<br />currently we are facing an issue with our MailZen Cloud Portal. It is currently not possible to login to the portal and with that, there is no option to onboard new users or change the configuration of the settings. The devices are still synchronizing the data and they are not impacted by this issue.<br />Sorry for this inconvenience and we keep you updated. Next update at 8:30am CEST.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/107089472022-08-19T16:30:27+02:002022-08-19T16:30:27+02:00MailZen Cloud Service - Scheduled Maintenance - Update v2.42.0<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 19th of August at 15:30 CEST, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />New Beta Feature for Android : Access to Team Mailboxes (aka Shared Mailboxes)<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>tag:status.solitonsystems.com,2005:Incident/100993902022-06-10T16:30:35+02:002022-06-10T16:30:35+02:00MailZen Cloud Service - Scheduled Maintenance - Update v2.41.0<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:50</var> CEST</small><br><strong>Scheduled</strong> - Dear Customers and Partners,<br />Hope you are all doing great and staying healthy!<br /><br />We would like to make you aware that on the 10th of June at 15:30 CEST, there will be scheduled down time for approximately 1 hour. We will be using this time to update infrastructure and speed up our overall service. Afterwards you will be able to use the latest MailZen Portal with the newest features.<br /><br />During this maintenance window, the MailZen Cloud platform will be inaccessible and management of your tenant will not be possible. All operations around the platform, including policy updates for the clients, management of users and devices, and processing gateway rule changes will resume immediately after the maintenance window.<br /><br />Most importantly, even through the maintenance window, the MailZen clients will continue to sync email and will get updates on any changes in your mailbox. The users will not experience any impact during the downtime and will not receive any warnings either.<br /><br />We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at: https://solitonsystems.atlassian.net/servicedesk or send us an email to: help@solitonsystems.com<br /><br />Thanks for your time and stay healthy,<br />The Soliton Systems IT Service Management Team<br />_____________________________________________<br />SOLITON SYSTEMS EUROPE N.V.<br />Barbara Strozzilaan 364 | 1083 HN Amsterdam | Netherlands | P: +31 (0) 20 896 5841 | www.solitonsystems.com</p>